Patient Service Representative

Baystate Health • Springfield, MA

2d • Onsite

About The Position

Baystate Health is seeking a Patient Service Representative to join its Neurology team in Springfield, Massachusetts. The practice is part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients at more than 60 locations across Western Massachusetts. The role collaborates with the multidisciplinary care team and performs essential administrative tasks that support patient care, including reception, registration, and demographic and insurance verification. The role requires strong customer service skills when interacting with patients, families, and the care team.

This is a full-time position of 40 hours per week, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. There are no weekend or holiday shifts. The position is part of a career ladder; the organization determines the appropriate level. PSR IV is for internal career ladder candidates.

Depending on eligibility, benefits may include medical, dental, and vision coverage, tuition assistance, CEUs, professional development, career advancement opportunities, retirement savings with employer match, and paid time off. Baystate Health is an equal opportunity employer.

Requirements

• High school diploma or GED required.
• Strong customer service skills for interacting with patients, families, and the multidisciplinary team.

Nice To Haves

• 6–18 months of experience preferred for PSR I or II.
• Three years of experience preferred for PSR III.

Responsibilities

• Greet patients and gather and verify demographic information.
• Check for necessary referrals and pre-authorizations.
• Request proof of insurance and verify coverage using automated systems.
• Request, accept, and document co-payments and outstanding account balances.
• Schedule new and follow-up appointments according to practice guidelines.
• Review patient information at checkout, schedule future visits, and provide referrals.
• Answer and route calls.
• Manage and resolve administrative inbox messages.
• Print orders, letters, and short-form medical records in compliance with HIPAA.
• Prepare documents for scanning and route incoming mail and faxes.

Benefits

• Medical coverage, including local Health New England plans, depending on eligibility.
• Dental coverage, depending on eligibility.
• Vision coverage, depending on eligibility.
• Tuition assistance.
• CEUs and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout Western Massachusetts.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED