Patient Service Representative

Thedacare • City of Berlin, WI

7d • Onsite

About The Position

The Patient Service Representative performs administrative duties that may include registration and scheduling and works closely with customers in a way that supports ThedaCare’s culture. The role interacts with providers, team members, and other departments to support daily operations and provide an exceptional customer experience.

The position involves frequent phone communication with patients and staff. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

Requirements

• Must be 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and lift up to 25 pounds without assistance.
• The job classification is exposed to blood-borne pathogens (blood or bodily fluids) while performing job duties.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Interact and communicate with internal and external customers to enhance the customer experience.
• Collect and enter demographic, clinical, billing, and insurance information from customers or responsible parties.
• Schedule patients according to established policies and procedures.
• Proactively resolve scheduling access issues, including adjusting schedules to use time made available by cancellations and accommodate patient needs.
• File, retrieve, or deliver patient information or records using current technology to facilitate timely patient care.
• Facilitate the flow of patient forms, patient letters, and data according to department needs.
• Determine when to expedite, escalate, or redirect issues and situations to other resources or departments.
• Follow legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Lifestyle engagement offerings, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED