Patient Service Representative

Intermountain Health • Riverton, UT

4d • Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients, representing Intermountain’s values and building collaborative relationships with patients and fellow caregivers. The role focuses on delivering a high level of customer and patient satisfaction by identifying and resolving needs related to patient intake and care. This may include greeting patients, checking them in and out, and verifying information they provide.

The PSR communicates with patients in person, by phone, and through secure messaging; documents calls in the electronic medical record; schedules appointments and services; and registers patients by confirming and updating demographic and guarantor information. The role also supports insurance verification, required forms, payment processing, and financial assistance education while protecting patient privacy and confidential health information.

This is a part-time position at Southridge Clinic at Riverton in Riverton, Utah. The schedule is Monday, Wednesday, and Friday, 7:30 a.m. to 5:00 p.m., for 20 hours per week. The listed hourly pay range is $18.31–$23.80, depending on experience. The position is benefits eligible.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and protected health information.

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical record systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, and through secure messaging.
• Identify and resolve patient needs related to intake and care to provide a superior customer experience.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating demographic and guarantor information in the registration system.
• Follow procedures for identifying patients.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine coordination of benefits and, when applicable, pre-certification or prior authorization.
• Assist patients with forms needed for regulatory and billing requirements before clinical care.
• Scan required paperwork and educate patients about financial assistance.
• Proactively request and process payments for current and past medical services according to payment-handling procedures.
• Stay current on role responsibilities and updates, including reviewing communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.
• Protect the privacy and confidentiality of patients, members, and caregivers and their protected health information.

Benefits

• Benefits-eligible position with a comprehensive benefits package intended to support caregivers’ well-being across physical, mental, and other aspects of wellness.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed