Patient Service Representative

Franciscan Alliance, Inc. • Indianapolis, IN

11d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network physician offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative assistance. The role also involves compassionately discussing patients’ copayment, prepayment, and outstanding-balance responsibilities.

This full-time position is with Otolaryngology Associates at the Franciscan Health Indianapolis Campus. It follows a Monday-through-Friday, consistent day-shift schedule, with observed holidays off work. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• One year of customer service experience.

Nice To Haves

• One year of healthcare experience.

Responsibilities

• Answer incoming calls, respond to inquiries, schedule appointments, or direct callers to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Complete additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.

Benefits

• Consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure intended to reward experience and expertise.
• Eligible employees are offered comprehensive benefits; details are available in the benefits section of the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED