Patient Service Representative (PSR)

Tenet Healthcare Corporation•Harlingen, TX

12d

About The Position

The Patient Service Representative (PSR) is a non-exempt medical office position responsible for front-office processes in a physician practice. The role supports patient-centered care by welcoming patients, managing appointments and phones, collecting and verifying patient information, and assisting with checkout and referrals. The PSR also handles payments and charges, communicates practice information, and helps patients enroll in the patient portal. The position follows Tenet Physician Resources’ mission, policies, and procedures; complies with HIPAA and confidentiality requirements; and supports the Tenet Corporate Compliance Program. A $500 sign-on bonus is offered to new hires only. Benefit eligibility may vary by location and employment status.

Requirements

High school diploma or GED.
Two years of customer service experience, preferably in a medical office setting.

Nice To Haves

Completion of a medical office assistant program.
Healthcare management or administration certification.

Responsibilities

Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
Follow the Tenet HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement.
Support the Tenet Corporate Compliance Program by understanding and following relevant compliance responsibilities, laws, regulations, and policies, and reporting compliance issues or concerns in a timely and appropriate manner.
Greet patients entering the physician practice.
Answer office phones; make, confirm, and reschedule appointments as needed.
Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
Assist with patient checkout, referral processing, and scheduling.
Collect co-pays and post charges.
Perform charge entry and patient balance processing.
Distribute information to patients about office policies, procedures, and the practice.
Explain and enroll patients in the patient portal.