Patient Service Representative

Patient First•Colonial Heights, VA

About The Position

The Patient Service Representative supports patient registration and front-office operations, providing courteous and compassionate customer service. The role assists patients with kiosks, registers and discharges patients, verifies demographic, health, pharmacy, and insurance information, and handles billing questions, payments, receipts, and cash management. The representative also answers and routes calls, manages correspondence and medical records, completes reports and assigned checklists, maintains supplies and the front-office work area, and uses medical and office equipment as trained. Staff may need to assist with patient care or center operations during breaks and mealtimes and may be asked to work at any center because of staffing issues, emergencies, or reduced work.

Requirements

Must be at least 18 years old.
Basic typing skills.
High school graduate or equivalent.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Willingness to work at any center because of staffing issues, a center emergency, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent, compassionate, and kind customer service.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized statements when requested, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Count and account for collected money at the end of the shift and complete other cash management duties.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other assigned maintenance tasks.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Be available to assist when needed, including when breaks or mealtimes are interrupted for patient care or center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.