Patient Service Representative

SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED•Paris, TX

About The Position

The Patient Service Representative answers incoming calls, greets callers, establishes the reason for their call, and resolves issues by contacting the appropriate person who can assist. Initiative and the ability to follow through on tasks are essential. The role also performs clerical work and may relieve other clerical staff as needed. It is a full-time position at Paris Care Clinic in Paris, Texas.

Requirements

High school graduation or equivalent preferred.
Proficient technology skills, including MS Office applications (Excel, Visio, Word, and PowerPoint), Outlook, Microsoft Teams, and EHR systems.
Good multitasking ability.
Good oral communication skills.
Ability to complete documentation legibly and professionally.
Self-directive.
Collaboration skills.
Flexibility.
Extensive computer skills.

Nice To Haves

Bilingual English-Spanish skills preferred.

Responsibilities

Answer incoming calls and act as an answering service for a variety of businesses during business hours.
Greet customers warmly and ask how to help.
Transfer calls, relay verbal messages, record and deliver messages, and contact the person requested by the caller.
Page individuals and inform them of messages; refer callers to emergency numbers when necessary.
Date-stamp call times and record information in the computer system; file messages.
Operate a cord or cordless switchboard, intercom, two-way radio, or public-address system.
Arrange conference calls.
Perform clerical duties, including mass mailings, typing, filing, and computer data entry.
Maintain an effective filing system and file necessary information in a timely manner.
Organize and prioritize large volumes of information and calls.
Relieve other clerical staff as needed.
Adhere to agency policies.
Perform other duties as assigned.