Patient Service Representative (PSR)-Behavioral Health
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support in an outpatient behavioral health department. The role supports patients, providers, and clinical staff through general office duties such as scheduling, coding, registration, and billing. The PSR helps maximize revenue by collecting payments at the time of service and entering accurate, up-to-date patient and payer information into the patient accounting system. The position also supports accurate and timely medical records. The PSR serves patients arriving for appointments and those who call or visit in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role ensures billing information is entered at the time of service and follows up accurately on missing information, while upholding medical record standards for the practice and medical group. The position is based at Aurora Medical Group’s Behavioral Health outpatient department at 3743 Highland Ave, North Pavilion, Downers Grove, Illinois. Office hours are Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 8 a.m. to 3 p.m. The role is 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist with the lift, patient-handling equipment is expected to be used with at least one other associate when available.
Responsibilities
- Provide efficient, high-quality service to patients in person and by telephone.
- Schedule appointments and respond to requests for information about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payment at the time of service to help maximize revenues.
- Enter accurate patient and payer billing information at the time of service and follow up on missing information.
- Maintain accurate and timely medical records in accordance with practice and medical group standards.
- Support providers and clinical staff and help ensure a seamless patient experience.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Career development programs.
- Premium pay such as shift and on-call pay, depending on the position.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance. Eligibility for programs may depend on FTE or employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
