Patient Service Representative (PSR) - Behavioral Health Residency Clinic
About The Position
The Patient Service Representative (PSR) is a key member of the ambulatory behavioral health care team, supporting providers, connecting with patients, and helping provide a seamless, compassionate experience. The role provides service to patients who arrive for appointments or contact the clinic by telephone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also supports billing information entry and follow-up, and maintains accurate, timely medical records in accordance with practice and medical group standards. This is a full-time, 40-hour-per-week onsite position at Parkside Center in Park Ridge. The office is open Monday through Friday, 8 a.m. to 5 p.m. The schedule is an 8.5-hour shift including a lunch break, with no weekends.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and accurately follow up on missing information.
- Maintain accurate and timely medical records in accordance with practice and medical group standards.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Potential premium pay, incentive pay for select positions, and annual performance-based increases.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
