Patient Service Representative (PSR) - Cardiology Clinic
About The Position
The Patient Service Representative (PSR) is a key member of the ambulatory care team, supporting providers and connecting with patients to help provide a seamless, compassionate experience. The role provides service to patients arriving for appointments or contacting the clinic by telephone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also includes entering patient and payer billing information at the time of service, following up accurately on missing information, and maintaining accurate and timely medical records in accordance with practice and medical group standards. The position is based at the Mount Prospect and Park Ridge locations, with rotation between both. The schedule includes Monday–Friday shifts of 7:00 a.m.–3:30 p.m., 8:30 a.m.–5:00 p.m., or 9:30 a.m.–6:00 p.m., and a rotating Saturday shift of 7:00 a.m.–3:30 p.m. The position is full-time, 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available; unique lifting or movement situations are assessed case by case.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
- Respond to patient requests for appointments and information about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and follow up accurately on missing information.
- Maintain accurate and timely medical records in accordance with practice and medical group standards.
- Rotate between the Mount Prospect and Park Ridge locations.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, including shift and on-call pay, based on the teammate's role.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
