Patient Service Representative

Ankle and Foot Centers of Georgia•Marietta, GA

10d

About The Position

The Patient Service Representative supports clinic operations by providing customer service, checking patients in and out, maintaining accurate information in the systems used by Ankle & Foot Centers of America, processing payments, scheduling appointments, and answering phones. Employees are expected to behave professionally, ethically, and respectfully in keeping with the company’s mission, vision, and values. The position works in a professional office environment and has no supervisory responsibilities. It requires four to six weeks of training, which may take place at another location, and moderate to frequent travel based on company needs and job duties. The role is full-time, Monday through Friday, 8:30 a.m. to 5:30 p.m.; occasional evening and weekend work may be required.

Requirements

High school diploma or equivalent.
Effective communication skills.
Teamwork orientation.
Initiative.
Proficient computer skills.
Ethical conduct.
Proficient typing skills.
Completion of four to six weeks of required training to move forward in the position.
Ability to sit for at least an hour at a time and stand and walk for up to 20 minutes at a time.
Ability to bend, stoop, and lift up to 5–10 pounds.
Ability to use a computer and keyboard for long periods.
Ability to travel moderately to frequently based on company needs and job duties.

Nice To Haves

Two to four years of experience in the health care industry.

Responsibilities

Greet patients and visitors warmly.
Enter and update patient demographic information as needed.
Complete insurance verifications for patients.
Communicate effectively with patients by phone and in person.
Create correspondence, reports, memos, and forms as requested by physicians or administration.
Schedule mutually acceptable appointments for patients and physicians, and obtain and enter referral information.
Check patients in and out promptly and professionally.
Collect co-payments, deductibles, co-insurance, and outstanding balances at check-in; collect all balances owed at checkout and charge for DME or services rendered.
Provide excellent customer service in all interactions and work as a team with all company departments.
Print new-patient documents and forms as needed.
Maintain front-office inventory and submit supply orders to administration.
Keep the front desk and patient waiting area clean, neat, and uncluttered.
Copy medical documents according to proper procedures.
Distribute mail, faxes, and routine correspondence.
Complete bank deposits as needed.
Submit accurate end-of-day (EOD) information.
Protect patient privacy and comply with HIPAA and applicable federal and state regulations.
Perform additional job-related duties or projects as needed.
Assist with rooming patients, filing, and basic office tasks, including keeping the office and waiting room clean.
Comply with organizational policies, procedures, and the code of conduct; report issues promptly and complete compliance training.