Patient Service Representative

Solis Mammography • Fort Worth, TX

7d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering them, and posting payments. The position supports outstanding patient care and helps maintain the flow of the center, contributing to the organization’s profitability. The role is based at 1250 8th Ave, Suite 130, Fort Worth, TX 76104, and is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m.

The Patient Service Representative works as part of a collaborative team and supports Solis Mammography’s patient-focused approach, providing compassionate service while helping make healthcare more accessible, integrated, and reliable.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience.
• Basic knowledge of medical terminology.
• Knowledge of RIS software.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients in a professional and friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
• Explain forms and help patients complete them on paper or tablet as needed.
• Scan documents for linkage to patients’ medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including documents required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on policies and procedures.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Paid holidays.
• Backup child and adult care.
• Other unique benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED