Patient Service Representative, Physical Therapy
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and supports the Physical and Occupational Therapy Department. The role performs a wide variety of patient reception and registration duties while providing exceptional customer service. This is a full-time position with a rotating schedule. Team members work at least one to two closing shifts per week. Opening shifts begin between 6:30 a.m. and 7:30 a.m. and end between 2:30 p.m. and 3:30 p.m.; closing shifts begin between 10:30 a.m. and 11:30 a.m. and end between 6:30 p.m. and 7:30 p.m. Midday shifts are typically 8:30 a.m. to 4:30 p.m. Schedules are issued every two weeks.
Requirements
- High school diploma or GED required.
- Exceptional customer service skills and professional written and verbal communication.
- At least one year of medical office experience.
- EMR experience required.
- Ability to perform duties involving manual and finger dexterity and hand-eye coordination; stand, sit, and walk; and occasionally lift and carry items weighing up to 10 pounds.
- Normal visual acuity and hearing.
Nice To Haves
- Associate degree preferred.
- Patient registration experience desired.
- MEDENT experience preferred.
Responsibilities
- Model the organization’s core values of being patient-centered, team-focused, service-driven, accountable, and innovative.
- Verify appointment and insurance information and enter registration information into Medent.
- Register new and follow-up patients, obtaining necessary demographic, insurance, and payment information; explain insurance eligibility criteria and coverage when needed.
- Collect copayments and past-due amounts, balance the cash drawer, and log weekly and monthly totals.
- Answer and route phone calls.
- Work with therapists and patients to assist with scheduling.
- Act as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations before confirming patient appointments.
- Process patient checkout paperwork and schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
