Patient Service Representative
Akron Children's Hospital•Akron, OH
•Onsite
About The Position
The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and a positive patient experience. Duties include visit preparation, patient arrival and departure, payment processing, scheduling, and general office support. The position is part time, 32 hours bi-weekly, with an onsite schedule of 8:00 a.m. to 4:30 p.m.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
- Excellent interpersonal skills to communicate effectively by telephone and face-to-face with patients, families, physicians, and facility staff.
- Strong organizational skills and the ability to prioritize multiple tasks effectively.
- Ability to perform basic math skills to process insurance copayments.
Nice To Haves
- Experience in a general office setting performing clerical or administrative duties.
- Experience in a healthcare environment.
- Experience using a computerized scheduling system.
- Knowledge of medical terminology.
Responsibilities
- Build and maintain positive relationships with patients and families by greeting them and responding promptly and compassionately to questions and requests.
- Perform assigned point-of-service activities, including visit preparation, copay collection, and patient tracking, under supervisor direction.
- Schedule patient visits and diagnostic testing using hospital procedures and resources.
- Manage third-party payors and collect copayments.
- Complete routine office duties, including faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
- Maintain appropriate front desk inventory and communicate supply needs to the appropriate staff member.
- Support smooth office operations by adjusting priorities to workload and anticipating needs and deadlines.
- Maintain the appearance of the department, including cleanliness of the work area and waiting room as needed.
- Participate in clerical and administrative cross-coverage as needed.
- Ensure HIPAA compliance.
- Perform other duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
