Patient Service Representative (PSR)

Conifer Health Solutions•Phoenix, AZ

6d•Hybrid

About The Position

The Patient Service Representative (PSR) is a non-exempt medical office position responsible for front office processes in a physician practice. This role is based in a shared service regional call center and is hybrid. The position supports Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including its HIPAA Compliance Plan and Corporate Compliance Program.

Requirements

High school diploma or GED.
One year of customer service experience.

Nice To Haves

Customer service experience in a hospital or physician office setting is preferred.

Responsibilities

Adhere to and support Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including the Tenet HIPAA Compliance Plan and Corporate Compliance Program.
Greet patients entering the practice.
Manage office communications, including answering phones and making, confirming, and rescheduling patient appointments.
Check in patients, collect accurate patient demographics, verify insurance, and enter data into the electronic system.
Check out patients and assist them with referral processing and scheduling.
Collect co-pays and post charges.
Process charge entry and patient balances.
Distribute information to patients regarding office policies, procedures, and practice information.
Explain the patient portal and assist with patient enrollment.
Perform additional responsibilities as needed.