Patient Service Representative

RadNet • Baltimore, MD

5d • Onsite

About The Position

The Patient Service Representative supports a patient-focused radiology practice by welcoming and registering patients, maintaining accurate patient and insurance information, collecting payments, handling calls, and coordinating appointments and care with back-office staff. The role also helps patients understand preparatory and safety protocols and find facility locations. This position floats between the Howard County home location, Crossroads, and Maiden Choice locations. The schedule is Monday through Friday between 7:00 a.m. and 7:00 p.m., with an 8-hour shift.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Genuine passion for customer service, sound judgment, and ability to remain professional in all situations.
• Effective professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment, prioritize work in a structured way, and provide customer service.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Orient patients to preparatory and safety protocols and provide facility directions when needed.
• Coordinate with back-office staff to support timely, effective patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at the company’s imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED