Patient Service Representative

BestMed • Belgrade, MT

4d

About The Position

The Patient Service Representative provides exceptional customer service and performs patient pre-admission, admission, transfer, and discharge activities. The role collects and validates patient insurance and identification information, prepares registration forms, and collects fees to coordinate patient care. The ideal candidate is energetic and flexible, has a positive attitude, and is passionate about patient care.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.

Responsibilities

• Interact effectively and supportively with people from all backgrounds.
• Provide excellent patient interactions through clear communication and problem-solving.
• Assess walk-in traffic for potential emergencies.
• Check patients in at the front desk for provider appointments and scan documents into patient charts.
• Help patients complete pre-registration forms, ensure required items are signed, and distribute medical records.
• Inform patients of care costs, collect fees, and apply payments to patient charts.
• Collect and record copayments and outstanding balances, and balance the cash drawer daily.
• Cover medical records and prior authorizations when needed.
• Communicate patient needs efficiently to back-office staff.
• Maintain confidentiality of sensitive patient information.
• Answer phones professionally and follow call-routing procedures.
• Keep reception and waiting areas clean; regularly sanitize counters, surfaces, and reception items.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED