Patient Service Representative - OVERNIGHT HOURS

UT Southwestern Medical Center•Dallas, TX

About The Position

The Patient Services Representative promotes UT Southwestern Medical Center as a preferred destination for excellent patient care, outcomes, safety, and service. The role provides a welcoming presence at entrances and in patient care areas, assists patients and visitors with information and directions, and supports a positive, safe, and hospitable experience. Representatives also assist with patient check-in and coordinate with Lead Patient Services Representatives to support successful operations.

Requirements

High school diploma or GED.
Six months of customer service experience.
Heartsaver/CPR AED certification within 90 days.
Genuine interest in people and customer service.
Ability to communicate effectively and manage multiple tasks.
Ability to use electronic devices such as tablets.
Ability to work with confidential information on a daily basis.
Adaptability and flexibility to respond positively to changes in the work environment.
Familiarity with Microsoft applications.
Good communication, organizational, reading, and writing skills.
Ability to plan and organize work logically and efficiently.
Punctuality and reliable attendance.

Responsibilities

Greet patients, families, and guests in building lobbies and other patient care areas.
Provide escorts and wheelchair assistance while ensuring patient comfort and safety.
Understand and respond to the needs of internal and external customers, serving as a liaison among patients, families, friends, and medical staff.
Respond to inquiries in person and by telephone about health care services and provide directions to facilities and services.
Keep current on campus information to answer phones and provide appropriate information.
Interact respectfully with emotionally ill patients and family members.
Work with Lead Patient Services Representatives to solve problems individually or in groups and assist with successful business operations.
Provide electronic and in-person patient check-in at Guest and Patient Services desks across campus.
Communicate changes effectively, support affected people during transitions, monitor results, and apply feedback to improve performance.
Resolve guest problems by listening, apologizing, finding solutions, and following through.
Provide guest services with personal attention, personal responsibility, and teamwork.
Perform other duties as assigned or required.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid Time Off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.
Merit increases.