Patient Service Representative
Rochester Regional Health•Muscatine, IA
•$17 - $20•Onsite
About The Position
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers, and staff within the General Surgeries department, helping keep the department running through exceptional customer service. The position is based at Unity Hospital in Rochester, New York. It is full-time, with Monday–Friday shifts of 7:00 AM–3:00 PM or 3:00 PM–11:00 PM, and every other weekend.
Requirements
- Friendly, warm, and inviting disposition.
- Exceptional communication skills and professional behavior.
- Ability to multitask and prioritize commitments.
Responsibilities
- Manage patient check-in and check-out.
- Work with patients and families to explain relevant unit processes and answer their questions to the best of your ability.
- Round on the patient care unit and provide customer service to patients who request assistance.
- Prepare the unit’s daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with coordinating daily patient activities.
- Update patient charts when appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock supplies on the unit.
- Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
- Maintain electronic and paper medical records.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
