Patient Service Representative

RadNet • Waldorf, MD

4d

About The Position

As a Patient Service Representative, you will join a dedicated team delivering quality, value, and access in patient care. The role supports a better healthcare experience by serving patients and coordinating with providers and other stakeholders in a team-focused environment. You will greet and register patients, manage appointments and patient documentation, handle payments and phone calls, and coordinate with back-office staff to support timely care. The position also requires safeguarding patient health information, property, medications, and financial information while maintaining professional, respectful interactions with patients, families, coworkers, and the public.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Genuine passion for customer service, sound judgment, and the ability to remain professional in all situations.
• Effective and professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment, prioritize work using a structured approach, and provide high-quality customer service.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Orient patients to preparatory and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to the needs of others.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED