Patient Service Representative

South Denver Hospital • Lone Tree, CO

7d • $19 - $29

About The Position

The Patient Service Representative provides comprehensive clerical and office support within a physician clinic. Duties include reception, telephone support, medical records management, charge entry, referrals, and information retrieval. The role works collaboratively with the healthcare team and patients or families to identify and meet their needs, supporting quality patient care and efficient clinic operations. The representative welcomes patients and caregivers, verifies and updates demographic information in the electronic health record, identifies communication or financial barriers, gathers and processes information for medical records, referrals, billing, and treatment, schedules and confirms appointments, maintains confidential patient charts and scanned documents, and processes payments at the time of service.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills.
• Experience with filing, answering telephones, and reception.
• Basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of medical insurance payers.

Responsibilities

• Greet patients and caregivers and provide assistance in a manner reflecting high-quality service and professional conduct.
• Verify and update demographic data in the electronic health record.
• Identify communication and financial barriers and collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
• Gather and process information and data required for medical records, referrals, billing, and medical treatment.
• Schedule and confirm patient appointments and revise appointments as needed.
• Maintain patient charts and records confidentially, including importing and communicating scanned documents.
• Obtain and process appropriate payments at the time of service.
• Provide reception, telephone, medical records, charge entry, referral, and information-retrieval support.
• Facilitate communication and collaboration with the healthcare team and patients or families to support patient needs and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED