Patient Service Representative
About The Position
ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contract workers to train patients in the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes. PSRs typically visit patients in hospitals before discharge, set up the equipment, and train patients and caregivers. They follow up as needed to support patient understanding and satisfaction. Representatives may accept or decline assignments according to their schedules; assignments can often be arranged during free time, including before or after other work and on days off. The role involves a competitive fee-for-service arrangement and may include daytime, evening, or weekend assignments.
Requirements
- At least 1 year of patient care experience in a paid professional environment; family caregiving does not qualify.
- Patient care experience must be documented on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.
Nice To Haves
- Preferred candidates include RNs, EMTs, paramedics, EMS personnel, firefighters, PAs, LPNs, MAs, phlebotomists, RCISs, CVTs, and EKG technicians.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may take place during the day, evenings, and/or weekends.
- Travel to patients’ homes and health care facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of the LifeVest.
- Program the LifeVest according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review applicable paperwork with patients and obtain their signatures.
- Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Competitive fee for service.
- Flexibility to accept or decline assignments and work around personal schedules.
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What This Job Offers
Education Level
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