Patient Service Representative Hospital PRN

Advocate Health and Hospitals Corporation•Sparta, NC

About The Position

The Patient Service Representative registers or pre-registers scheduled patients for admission, partial hospitalization, and outpatient services. The role verifies insurance coverage and obtains required authorizations, pre-certifications, or referrals. The representative coordinates with patients and scheduling departments to reschedule procedures when authorization or patient payment has not been arranged, requests upfront deposits from responsible parties, and updates schedules for cancellations, rescheduling, and other changes. The position has a varied schedule and is listed as PRN and part-time, with zero hours per week and no benefits eligibility.

Requirements

High school diploma or GED required.
Accurate spelling and attention to detail.
Ability to key 40 words per minute.
Excellent communication and customer service skills.
Ability to walk between different areas and to sit frequently.
Ability to lift 20–50 pounds occasionally.
Ability to work in a fast-paced environment with numerous interruptions.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of patient registration, insurance, and hospital billing preferred.
Knowledge of medical terminology and understanding of third-party reimbursement preferred.

Responsibilities

Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services.
Verify insurance coverage and obtain required authorizations, pre-certifications, and referrals.
Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
Request upfront payment of deposits from responsible parties.
Update schedules for cancellations, rescheduling, and other changes on an ongoing basis.
Respond quickly to medical STATs and emergencies.
Push wheelchairs with patients and maneuver them through doors, ramps, and elevators.