Patient Service Representative Hospital PRN

Advocate Health • Grafton, ND

3d

About The Position

The Patient Service Representative supports hospital revenue cycle operations by registering or pre-registering patients for admissions, partial hospitalization, and outpatient services. The role verifies insurance coverage and obtains required authorizations, pre-certifications, and referrals. It also coordinates with patients and scheduling departments to arrange procedure changes when authorization or payment is not yet in place, requests deposits from responsible parties, and keeps schedules updated as changes occur. The work takes place in a fast-paced environment with frequent interruptions and may require responding quickly to medical emergencies.

Requirements

• High school diploma or GED.
• Accurate spelling and attention to detail.
• Ability to key 40 words per minute.
• Excellent communication and customer service skills.
• Ability to walk between different areas, push and maneuver a wheelchair with a patient, sit frequently, and occasionally lift 20–50 pounds.

Nice To Haves

• Bachelor's degree.
• Knowledge of patient registration, insurance, and hospital billing.
• Knowledge of medical terminology and understanding of third-party reimbursement.

Responsibilities

• Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain required authorizations, pre-certifications, and referrals.
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Request upfront payment of deposits from the responsible party.
• Update schedules for cancellations, rescheduling, and other changes on an ongoing basis.
• Respond quickly to medical STATs and emergencies.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay for eligible positions.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career development programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED