Patient Service Representative Hospital PRN

Advocate Health and Hospitals Corporation • Port Washington, WA

1d

About The Position

The Patient Service Representative registers or pre-registers scheduled patients for admission, partial hospitalization, and outpatient services. The role verifies insurance coverage and obtains required authorizations, pre-certifications, or referrals. It also coordinates with patients and scheduling departments to reschedule procedures when authorization or patient payment is not yet arranged, requests deposits from responsible parties, and keeps schedules updated for cancellations, rescheduling, and other changes. The position works in a fast-paced environment with frequent interruptions and may require responding quickly to medical STATs and emergencies.

Requirements

• High school diploma or GED required.
• Accurate spelling and attention to detail.
• Ability to key 40 words per minute.
• Excellent communication and customer service skills.
• Ability to walk frequently between different areas, push a patient in a wheelchair through doors and on ramps and elevators, sit frequently, and occasionally lift 20–50 pounds.
• Ability to work in a fast-paced environment with numerous interruptions.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Knowledge of medical terminology and understanding of third-party reimbursement preferred.

Responsibilities

• Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain authorization, pre-certification, or referral when required.
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Request upfront payment of deposits from the responsible party.
• Update schedules for cancellations, rescheduling, and other changes on an ongoing basis.
• Respond quickly to medical STATs and emergencies.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED