Patient Service Representative PRN

Intermountain Health

6d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role reflects Intermountain’s values and builds collaborative relationships with patients and fellow caregivers to support high customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting patients, checking them in and out, and verifying information they provide.

This PRN position is based at Intermountain Health McKay-Dee Hospital in Ogden, Utah. The listed hourly pay range is $18.31–$23.80, depending on experience. The position is benefits-eligible.

Requirements

• At least six months of customer service experience involving customer interactions.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver high levels of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and protected health information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and phone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, and through secure messaging, identifying and resolving needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow procedures for identifying patients.
• Obtain copies of insurance cards and identification, and obtain signatures on required forms.
• Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and explain financial assistance.
• Proactively request and process payments for current and past medical services according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails, and attending clinic or service-line meetings.

Benefits

• Benefits eligibility is stated; the posting refers applicants to a separate page for details.
• The company describes its benefits package as supporting wellness across living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed