Patient Service Representative PRN

Intermountain Health•Ekalaka, MT

5d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving patient needs related to intake and care, including greeting and checking patients in and out and verifying information supplied by patients. This PRN position is based at Memorial Clinic in Salt Lake City, Utah. There are no guaranteed hours, but the position may involve up to 40 hours per week. The entry hourly rate is $18.31–$23.80, depending on experience. The position is not benefits eligible.

Requirements

At least six months of customer service experience involving interactions with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional service to patients by phone, in person, or through secure messaging, identifying and resolving needs related to patient intake and care.
Accurately and completely document phone calls in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, and updating required patient and guarantor demographic information, following patient identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify information on appropriate accounts to determine coordination of insurance benefits and, as applicable, pre-certification or prior authorization.
Help patients complete forms required for regulatory and billing needs before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request and process payments for current and past medical services according to payment-handling procedures.
Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails, and attending clinic or service-line meetings.