Patient Service Representative PRN

Intermountain Health•Layton, UT

3d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a superior customer experience by identifying and resolving patient needs related to intake and care, including greeting patients, checking them in and out, and verifying information supplied by patients. This position provides patient service in person, by phone, and through secure messaging. It handles patient registration, appointment scheduling, documentation, forms, insurance information, and payments while protecting patient privacy and confidential health information. The position is PRN at Intermountain Health Layton Hospital in Layton, Utah.

Requirements

At least six months of customer service experience involving customer interactions.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to collaborate with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional service to patients by phone, in person, and through secure messaging, identifying and resolving needs related to patient intake and care.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, and updating required demographic information for patients and guarantors, and follow patient identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify account information as appropriate to determine insurance coordination of benefits, including possible pre-certification or prior authorization.
Help patients complete forms required for regulatory and billing purposes before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request and process payments for current and past medical services according to applicable procedures.
Stay current on role responsibilities and updates by reviewing communications and dashboards, attending meetings, and reviewing work queues and email.