Patient Service Representative
SOUTHEASTERN RETINA ASSOCIATES PC•Kingsport, TN
•Hybrid
About The Position
We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role is essential in providing exceptional patient care and support within our ophthalmology practice. This person will learn both areas of the front office of checking patients in and out of clinic and scheduling their follow up appointments. Travel around the Tri-Cities area is required.
Requirements
- Previous experience in a medical office environment is preferred.
- Proficiency in medical administrative support tasks and office management.
- Familiarity with electronic health record systems, particularly Epic.
- Strong organizational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A customer-focused attitude with a commitment to providing quality service.
Responsibilities
- Open/Close Location
- Check current insurance and verify insurance is up to date
- Check demographics, phone number, and address and verify information is correct
- All information should be updated at entry point (HCIT, Impact, and Allscripts)
- Inform patient of any previous balances
- Collect Co-pays, balances and deductibles if applicable upon entry
- Scan all necessary patient information (ins cards, physician referrals, Picture ID’s, demographics, HIPAA, privacy policy, etc.)
- Referral to other MD’s
- Collect Co-pays, balances and deductibles if applicable upon entry
- Scan chart notes and corresponding information pertaining to the days visit
- Schedules return appointments as per protocols
- Verifies that all fee slips are marked with procedure, diagnosis, and Escribe codes, along with appropriate doctor name and date of service
- Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department
- Balance deposit at end of day (credit cards, cash, and checks)
- Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner
- All charts prepped (forms, referral, etc.)and ready for the next business day with printed schedule for back up
- Check insurances and referrals for all patients for the next business day
- All New Patient charts prepped with referring doctor note and or letter
- Online check of Medicare/Medicaid
- 4 pages completed by patient every 3 years
- Demographics completed every year
- Handled all mail to post
- Answers the phones and takes messages where applicable
- Prep/Stock all equipment (scanners, printers, fax machines) with supplies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
