Patient Service Representative

Community Care Partners • Belgrade, MT

4d

About The Position

The Patient Service Representative provides exceptional customer service and performs patient pre-admission, admission, transfer, and discharge activities. The role collects and validates patient insurance and identification information, prepares registration forms, and collects fees to help coordinate patient care. The ideal candidate is energetic, flexible, positive, and passionate about patient care.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.

Responsibilities

• Interact effectively and supportively with people of all backgrounds.
• Provide excellent patient interactions using clear communication and problem-solving skills.
• Assess walk-in traffic for potential emergencies.
• Check in patients at the front desk for provider appointments and scan documents into patient charts.
• Help patients complete pre-registration forms, ensure forms are signed, and distribute medical records.
• Inform patients of care costs, collect fees, and apply payments to patient charts.
• Collect and record copayments and outstanding balances, and balance the cash drawer daily.
• Cover medical records and prior authorizations when needed.
• Communicate patient needs efficiently to back-office staff.
• Maintain confidentiality of sensitive patient information.
• Answer phone calls professionally and route them according to procedures.
• Keep reception and waiting areas clean, including regularly sanitizing counters, surfaces, and reception-area items.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED