Patient Service Representative

Franciscan Health • Michigan City, IN

8d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. The role communicates information, direction, and support to customers and collaborates with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. PSRs compassionately discuss patients’ responsibilities for copayments, prepayments, and outstanding balances.

The position works Monday through Friday, with an eight-hour shift scheduled between 7:30 a.m. and 5:30 p.m. Responsibilities include handling calls and inquiries, scheduling appointments or directing callers to appropriate staff, using an electronic medical records system, processing patient payments and account adjustments, balancing daily encounter forms and cash drawers, and performing other administrative tasks based on the practice specialty. Travel is never or rare.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Excellent communication, customer service, and multitasking skills.
• Ability to work independently, prioritize responsibilities, and maintain accuracy in a fast-paced environment.

Nice To Haves

• One year of healthcare experience is preferred.
• Previous experience in a busy medical office, preferably internal medicine or primary care.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Schedule appointments or direct callers to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Communicate with patients about copayments, prepayments, and outstanding balances.

Benefits

• Consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Comprehensive benefits for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED