Patient Service Representative

RadNet • Westminster, MD

5d

About The Position

The Patient Service Representative joins a dedicated, team-focused group of professionals working to provide a better healthcare experience and quality, accessible patient care. The role supports patients and clinical teams in a fast-paced radiology setting through registration, scheduling, payment collection, communication, and coordination with back-office staff. The representative is expected to safeguard patient health information, patient property, medications, company property, and financial information, and to interact professionally and respectfully with patients, families, coworkers, and the public.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective and professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to prioritize work in a structured manner and thrive in a fast-paced environment.
• Sound judgment and the ability to remain professional in all situations.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure necessary documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Orient patients to preparatory and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or on patient portals.
• Maintain professional behavior toward patients and coworkers and respond to the needs of others.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of the company’s imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED