Patient Service Representative

Aston Carter•Culver City, CA

6d•$25 - $25•Onsite

About The Position

The Patient Service Representative serves as the primary point of contact for patients in a fast-paced outpatient and urgent care environment. The role delivers front-desk and phone-based service and supports accurate registration, scheduling, insurance processing, and a positive patient experience. The position is based in a multi-site urgent care and outpatient environment in Culver City and the greater Los Angeles area, with floating coverage across locations including Beverly Hills, Playa Vista, and Los Angeles. It is fully onsite in a clinical front-desk setting and uses CS-Link/Epic and standard office and medical registration systems. The schedule follows a 4x10 structure, typically Monday through Friday from 12:00 to 22:00 and Saturday through Sunday from 09:00 to 19:00, with every other weekend and flexibility to work evenings and weekends. The environment is fast-paced and patient-facing, with frequent interaction with patients, clinical staff, and providers. Staff follow department workspace sanitation guidelines and maintain a professional appearance appropriate for a clinical setting. This is a contract position based in Culver City, California. The stated pay range is $25.00 per hour. Individual compensation may vary based on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance for employees and dependents; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Eligibility and plan terms apply, and benefits may change.

Requirements

At least 1 year of recent experience working in an outpatient clinic or medical office setting.
Experience with medical insurance, referral processes, and benefit plans.
Ability to read, understand, and respond to detailed oral and written instructions.
Proficiency with CS-Link/Epic or a similar electronic health record system.
Strong customer service and communication skills when interacting with patients, families, and healthcare providers.
Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail.
Basic cash-handling skills, including collecting payments and reconciling receipts.
Flexibility to work evenings and weekends, including every other weekend, on the stated 4x10 schedule.
Ability to float across urgent care locations in the Culver City and greater Los Angeles area.

Nice To Haves

Two or more years of recent experience working as a Patient Service Representative.
Understanding of medical terminology to support accurate communication and documentation.
Previous experience working in an urgent care setting.
Demonstrated ability to handle sensitive patient information with discretion and professionalism.
Strong organizational skills and ability to prioritize tasks effectively.
Comfort working with various insurance types and authorization processes.

Responsibilities

Serve as the primary point of contact for patient relations in person and over the phone, providing courteous and professional service.
Greet patients, assist with questions or concerns, and escalate issues appropriately for timely resolution.
Check patients in and out, confirm visit details, and ensure required forms and documentation are completed.
Collect co-payments and other patient payments, provide receipts, and accurately reconcile payments at the end of each shift.
Verify and update patient demographic and insurance information in CS-Link/Epic.
Schedule appointments and complete registration according to clinic and urgent care protocols.
Process and track referrals and authorizations for various insurance types, ensuring timely completion and clear communication with patients and providers.
Handle patient and provider correspondence professionally, including messages, follow-up calls, and documentation.
Explain clinic policies, procedures, and available services clearly and respectfully.
Sanitize and maintain a clean workspace using provided supplies and following department guidelines.
Collaborate with clinical and administrative staff to support efficient patient flow and high-quality service.
Follow detailed oral and written instructions and adhere to established workflows, policies, and procedures.