Patient Service Rep- Pediatrics

Endeavor Health•Elmhurst, NY

2d•Onsite

About The Position

The Patient Service Representative provides front desk coverage in a pediatric setting under general supervision and according to established policies and procedures. The role is full-time, 40 hours per week, at 1200 S York Street in Elmhurst, Illinois. Office hours are Monday through Friday, 7:30 AM to 8:00 PM, with a schedule that varies within those hours, plus rotating Saturdays from 7:30 AM to 1:00 PM. The position includes some travel to other locations and requires flexible hours to meet operational needs. Responsibilities include answering calls, scheduling appointments and diagnostic tests, greeting and registering patients in EPIC, checking insurance eligibility and interpreting covered benefits, processing charges and payments, and helping with clinic setup and other office support.

Requirements

High school diploma or GED.
Keyboard and computer skills.
A valid driver's license is required if selected to perform related duties at an off-site location.
If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

At least three months of previous business office or healthcare-based experience.
Previous insurance, managed care, and integrative medicine experience.
Medical terminology or coding experience.
Spanish bilingual skills are helpful but not required.

Responsibilities

Provide front desk coverage under general supervision and according to established policies and procedures.
Answer incoming calls and schedule appointments.
Greet patients and register new patients in EPIC.
Schedule laboratory and off-site diagnostic tests requested by physicians.
Verify insurance eligibility and interpret covered benefits.
Process patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
Assist with clinic setup and other office support.
Travel to other locations as operational needs require.