Patient Service Representative (Flex Day & Nights)
About The Position
The Patient Services Representative (PSR) supports the emergency center’s operational efficiency by managing patient check-in and check-out. The role requires strong communication and organizational skills and a commitment to patient confidentiality and safety. The PSR helps foster a supportive, efficient environment so patients can receive care while the facility’s standards are upheld. The position handles front desk operations, patient registration information, payments and account reconciliation, facility cleanliness, and communication with patients, families, physicians, and team members. It also includes participating in staff meetings and performance improvement activities, supporting patient care areas, and completing other assigned tasks.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a Patient Access Representative role within a hospital, emergency room, or clinic.
- Proficiency in navigating and using Electronic Medical Records (EMR).
- Understanding of and compliance with hospital policies and procedures.
- Commitment to ongoing education and professional development.
Nice To Haves
- Previous experience in medical registration, admitting, and scheduling in an emergency room setting.
Responsibilities
- Greet patients and guests in a cheerful manner.
- Determine necessary services and direct patients accordingly.
- Collect demographic information and obtain signatures needed for billing accuracy.
- Maintain patient information logs and professionally manage phone inquiries.
- Manage office supplies and maintain a clean, welcoming environment.
- Collect co-payments and account-balance payments by cash, check, or credit card.
- Maintain an accurate financial ledger and reconcile patient accounts daily.
- Assist with cleanliness in the facility, including patient areas and restrooms.
- Communicate courteously with patients, families, physicians, and team members while upholding the Emergency Center’s core values.
- Attend monthly staff meetings and participate in performance improvement activities.
- Assist management with additional tasks or projects as assigned.
- Ensure appropriate supplies are stocked in patient care areas.
- Assist with patient restraint procedures and documentation as needed.
- Attend scheduled meetings as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
