Patient Service Representative (FT Nights)

Tyvan LLC

About The Position

The Patient Services Representative (PSR) supports the operational efficiency of the Emergency Center by ensuring smooth patient check-in and check-out. The role calls for strong communication and organizational skills, along with a commitment to patient confidentiality and safety. It helps foster a supportive, efficient environment so patients can receive the care they need while the facility's standards are upheld. The PSR greets and directs patients and guests, collects demographic information and signatures, maintains patient information logs, handles phone inquiries, manages supplies, and helps keep the facility clean and welcoming. Financial duties include collecting co-pays and account balances and maintaining accurate financial records and daily account reconciliations. The representative communicates courteously with patients, families, physicians, and team members, attends staff meetings, participates in performance improvement, and assists management with other assigned work. Additional duties may include stocking supplies in patient care areas, assisting with patient restraint procedures and related documentation, and attending scheduled meetings. The work environment is OSHA Category I, involving routine exposure to blood, bodily fluids, or other potentially infectious materials.

Requirements

High school diploma or equivalent.
At least 2 years of experience as a Patient Services Representative in a hospital, emergency room, or clinic.
Proficiency in navigating and using Electronic Medical Records (EMR).
Understanding of and compliance with hospital policies and procedures.
Commitment to ongoing education and professional development.

Nice To Haves

Previous experience with medical registration, admitting, and scheduling in an emergency room setting.

Responsibilities

Greet patients and guests cheerfully, determine the services they need, and direct them appropriately.
Collect patient demographic information and obtain appropriate signatures to support billing accuracy.
Maintain patient information logs and handle phone inquiries professionally.
Manage office supplies and help maintain a clean, welcoming environment.
Collect co-payments and account balances by cash, check, or credit card.
Maintain an accurate financial ledger and reconcile patient accounts daily.
Assist in maintaining cleanliness throughout the facility, including patient areas and restrooms.
Communicate courteously with patients, families, physicians, and team members while upholding the Emergency Center's core values.
Attend monthly staff meetings and participate in performance improvement activities.
Assist management with additional tasks or projects as assigned.
Ensure appropriate supplies are stocked in patient care areas.
Assist with patient restraint procedures and documentation as needed.
Attend scheduled meetings as required.