Patient Services Representative (FT-Nights)

Tyvan LLC

10d

About The Position

The Patient Services Representative (PAR) supports hospital operations by helping ensure a smooth admission, discharge, and transfer process. The role requires strong communication and organizational skills, commitment to patient confidentiality and safety, and a focus on creating a supportive and efficient environment so patients receive the care they need. The representative handles patient-facing registration and access activities, maintains patient records and related documentation, answers questions about insurance benefits and billing, collects and reconciles payments, and assists with facility cleanliness. The role must comply with departmental, hospital, governmental, and healthcare licensing agency regulations related to EMTALA and HIPAA, as well as applicable safety and infection-control requirements.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a Patient Access Representative role within a hospital, emergency room, or clinic.
Proficiency navigating and using Electronic Medical Records (EMR).
Understanding of and compliance with hospital policies and procedures.
Commitment to ongoing education and professional development.
Ability to comply with applicable EMTALA and HIPAA requirements.

Nice To Haves

Previous experience in medical registration, admitting, and scheduling in an emergency room or hospital setting.

Responsibilities

Greet patients, guests, and vendors professionally and courteously; determine needed services and direct patients accordingly.
Conduct accurate and complex patient registrations and transactions in accordance with company protocols, supporting efficient access across hospital departments and billing.
Maintain patient logs and records, create files, scan documentation into the EMR, and file or discard records in accordance with federal and state regulations.
Serve as a first-line resource for patient questions about insurance benefits and billing.
Perform clerical duties, including faxing, copying, scanning, answering and directing phone calls, and maintaining office supplies.
Conduct patient exit interviews, gather feedback, assist with patient satisfaction reviews, and address concerns before discharge.
Collect applicable patient payments using cash, checks, or credit cards at the time of service or toward outstanding balances.
Enter payments into computer software, provide receipts, maintain the financial ledger and cash drawer, and reconcile patient accounts daily.
Assist in maintaining the overall cleanliness of the facility.
Communicate courteously with patients, families, physicians, and team members while upholding company core values.
Attend monthly staff meetings and participate in performance improvement activities.
Perform other duties related to registration and patient access and assist management with assigned tasks or projects.
Support patient care areas by ensuring appropriate supplies are stocked.
Assist with patient restraint procedures and documentation as needed.
Remain flexible with staffing patterns and conflicts, including participation in temporary assignments.
Follow applicable infection-control, hazardous-materials, fire-safety, emergency-preparedness, and general safety policies, procedures, and regulations.