Patient Access Representative - FT, Nights, Holidays, Weekends

Mercy • Cape Girardeau, MO

3d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy by providing customer service and compassion consistent with the organization’s mission, values, and service standards. The role facilitates patients’ entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative obtains and enters accurate patient data and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

The position also involves communicating patient financial responsibility, requesting payment, explaining payment options and financial assistance resources, responding to questions or concerns, completing required referrals, and accurately documenting financial conversations and collection workflows.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with various computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds regularly.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• 1–3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Facilitate patient entry into Mercy facilities through scheduling, registration, benefit verification, pre-certification, and financial clearance.
• Collect patient financial responsibility before or at the time of service, when applicable.
• Obtain and accurately enter patient information into patient records.
• Communicate patient financial responsibility and outstanding balances; request payment and explain payment options and financial assistance resources.
• Respond to patient questions or concerns and complete required referrals.
• Accurately document required financial conversations and consistently follow established patient financial engagement and collection workflows.
• Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal, state, and accreditation requirements.
• Build and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED