About The Position
The Patient Services Representative (PSR) supports the operational efficiency of the Emergency Center by facilitating patient check-in and check-out. The role involves welcoming and directing patients, gathering and maintaining registration information, handling payments and patient account records, and helping maintain a clean, welcoming facility. The PSR is expected to communicate effectively with patients, families, physicians, and team members while protecting patient confidentiality and safety and upholding the Emergency Center’s standards. The position also includes attending monthly staff meetings, participating in performance improvement and professional development activities, and assisting management with other assigned tasks. The work environment is classified as OSHA Category I, involving routine exposure to blood, bodily fluids, or other potentially infectious materials.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a Patient Services Representative role within a hospital, emergency room, or clinic.
- Proficiency in navigating and using Electronic Medical Records (EMR).
- Understanding of and compliance with hospital policies and procedures.
- Commitment to ongoing education and professional development.
- Ability to perform the listed physical activities and lifting demands, including lifting up to 20 pounds unaided and 50 pounds with assistance.
Nice To Haves
- Previous experience in medical registration, admitting, and scheduling in an emergency room setting.
Responsibilities
- Greet patients and guests and determine the services they need, directing them accordingly.
- Collect patient demographic information and obtain signatures needed for billing accuracy.
- Maintain patient information logs and professionally manage phone inquiries.
- Manage office supplies and maintain a clean, welcoming environment.
- Collect co-payments and account-balance payments by cash, check, or credit card.
- Maintain an accurate financial ledger and reconcile patient accounts daily.
- Assist with maintaining the cleanliness of the facility, including patient areas and restrooms.
- Communicate courteously with patients, families, physicians, and team members while upholding Emergency Center core values.
- Attend monthly staff meetings and participate in performance improvement activities.
- Assist management with additional tasks or projects as assigned.
- Support patient care areas by ensuring appropriate supplies are stocked.
- Assist with patient restraint procedures and documentation as needed.
- Attend scheduled meetings as required.
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What This Job Offers
Education Level
High school or GED
