Patient Financial Services Representative | PRN
USPI•Frisco, TX
About The Position
The Patient Financial Services Representative serves as a key point of contact for patients regarding financial matters. The role supports a positive patient experience by providing timely, accurate, and compassionate assistance with billing, insurance, and financial assistance. The representative also supports other hospital departments, physicians’ offices, and co-workers, follows organizational policies, maintains confidentiality, and reports concerns to the Business Office Director. Duties may be assigned by the Business Office Director.
Requirements
- Strong communication skills.
- Attention to detail.
- Commitment to exceptional customer service.
- Ability to maintain confidentiality and comply with HIPAA and organizational policies.
- Ability to communicate effectively, listen actively, and follow appropriate communication channels.
- Ability to adapt to changes in assignments, procedures, and personnel.
- Ability to operate job-related equipment and use supplies and equipment properly.
Responsibilities
- Answer and return patient phone calls professionally and courteously.
- Update and verify insurance information in Meditech.
- Address patient inquiries and resolve concerns related to billing and financial accounts.
- Accept and process patient payments, ensuring accurate posting in Meditech.
- Assist patients with Financial Assistance applications, including intake, documentation, and follow-up.
- Collaborate with internal departments to provide seamless patient support and resolve concerns.
- Maintain confidentiality and comply with HIPAA and organizational policies.
- Provide knowledge and assistance to other hospital departments, physicians’ offices, and co-workers.
- Communicate effectively, express ideas clearly, listen actively, and follow appropriate communication channels.
- Perform duties professionally and adhere to hospital and departmental policies.
- Adapt and cooperate with changes in assignments, procedures, and personnel.
- Maintain skills on equipment needed for assigned responsibilities; operate job-related equipment properly and use supplies and equipment economically.
- Report necessary equipment repairs promptly.
- Perform other duties as assigned by the Business Office Director.
- Notify the Business Office Director of issues or concerns.
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What This Job Offers
Education Level
No Education Listed
