Patient Service Representative

CommonSpirit Health

4d

About The Position

The Patient Service Representative provides comprehensive clerical and office support within the Southwest Oncology Clinic, including reception, telephone support, medical records, charge entry, referrals, and information retrieval. The role facilitates communication and collaboration among the healthcare team and patients and families to identify and meet patient needs while supporting quality care and operational efficiency. The representative provides courteous, professional assistance; helps identify communication and financial barriers; and contributes to patient care in collaboration with the interdisciplinary team.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology and medical insurance payers.
• Medical or Radiation Oncology office experience.

Responsibilities

• Greet patients and caregivers and provide assistance in a manner reflecting high-quality service, teamwork, and professional conduct.
• Verify and update demographic information in the electronic health record and identify communication or financial barriers.
• Collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
• Gather and process information and data required for medical records, referrals, billing, and medical treatment.
• Schedule and confirm patient appointments and revise appointments as needed.
• Maintain patient charts and records confidentially, including importing and communicating scanned documents.
• Obtain and process appropriate payments at the time of service.
• Provide clerical and office support, including reception, telephone support, charge entry, referrals, and information retrieval.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED