Patient Service Representative - Ortho

Endeavor Health•Lombard, IL

5d•$19 - $27•Onsite

About The Position

The Patient Service Representative (PSR) - Ortho provides front desk coverage under general supervision and according to established policies and procedures. The role is based at locations in Lombard and Elmhurst, Illinois, and includes some travel to other locations to meet operational needs. The position is full-time, 40 hours per week. Office hours are Monday through Friday, 8:00 AM to 4:30 PM, with schedules varying within those hours; flexible hours may be needed.

Requirements

High school diploma or GED.
Keyboard and computer skills.
A valid driver's license is required if selected to perform related duties at an off-site location.
If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

At least three months of previous business office or healthcare-based experience.
Previous insurance, managed care, and integrative medicine experience.
Medical terminology or coding experience.
Spanish bilingual skills; helpful but not required.

Responsibilities

Provide front desk coverage.
Answer incoming calls and schedule appointments.
Greet patients and register new patients in EPIC.
Schedule laboratory and off-site diagnostic tests requested by physicians.
Verify insurance eligibility and interpret covered benefits.
Process patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
Set up the clinic and provide other office support.
Travel to other locations when needed to perform related duties.