Patient Service Representative - Family Medicine

Advocate Health and Hospitals Corporation•South Holland, IL

2d•Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and connects with patients to help deliver a seamless, compassionate experience in an ambulatory care setting. The PSR serves patients arriving for appointments and people who telephone or visit in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role collects payments at the time of service, enters accurate and current patient and payer billing information, follows up on missing information, and assists clinical staff in maintaining accurate and timely medical records. This position is based at Advocate Medical Group Primary Care in South Holland, Illinois. The schedule is Monday through Friday, 11:30 a.m. to 8 p.m., plus two weekends per month: one half-day and one full day.

Requirements

High school diploma or equivalent.
One to two years of related customer service experience.
Experience handling difficult callers, customers, or patients.
Ability to function in a high-volume, multitask environment and a crowded or closely shared workspace.
Ability to work under stressful conditions with demanding customers.
Must be able to lift up to 35 pounds without help.
For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available; unique patient lifting or movement situations are assessed case by case.

Responsibilities

Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person.
Schedule appointments and provide information about tests and procedures, bills and charges, referrals, and other matters.
Collect payment at the time of service and enter accurate patient and payer billing information.
Follow up accurately on missing billing information.
Support coding, registration, and other general office duties.
Assist clinical staff in maintaining accurate and timely medical records.
Uphold medical-record standards established by the practice and medical group.