Patient Service Representative

Patient First•Newport News, VA

10d

About The Position

The Patient Service Representative supports patient registration and front-office operations, providing prompt, compassionate, and friendly service. The role assists patients with kiosk check-in, escorts patients requiring emergency assistance to the treatment area, registers and discharges patients, verifies patient information, handles billing and insurance inquiries, collects payments, and processes charges. It also performs administrative, cash-management, communications, supply, and front-office maintenance duties. Staff may be asked to work at any center to address staffing issues, emergencies, or reductions in work. Breaks and mealtimes may be interrupted when necessary to provide patient care or maintain center operations.

Requirements

Must be at least 18 years of age.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to staffing issues, a center emergency, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients using the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements when requested, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process charges incurred.
Perform cash-management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide necessary patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.

Benefits

Health, dental, and vision insurance for employees and dependents.
Disability, life, and long-term care insurance.
Employee Assistance Program.
Flexible Spending accounts.
401(k) retirement plan with employer match.
Paid Annual Leave.
Volunteer Time Off Pay.
Bereavement Leave.
Emergency Leave Bank.
Overtime pay.
Holiday pay.
Double-time compensation for all holidays worked.
Discounted medical treatment at any Patient First location for employees and immediate family.
Recruitment bonus.
Patient Care Performance bonus for center employees.
Weekend bonus for center employees.