Patient Service Representative

VALLEY-WIDE HEALTH SYSTEMS INC•San Luis, CO

35d•$17 - $22•Onsite

About The Position

Valley-Wide Health Systems, Inc. is seeking a patient-focused, detail-oriented Patient Service Representative to support clinic operations at the front line of care. The role manages patient check-in and check-out, appointment coordination, patient inquiries, and schedule flow to create a seamless patient experience. This is a full-time, onsite position working at the San Luis Health Clinic in San Luis, Colorado, and the Health & Wellness Campus in Alamosa, Colorado.

Requirements

High school diploma or equivalent required.
BLS certification/training and certification.

Nice To Haves

Associate degree or medical office certification preferred.
One to two years of healthcare or customer service experience preferred but not required.
Experience with EHR systems such as NextGen, Epic, or eClinicalWorks preferred.
Bilingual English/Spanish preferred or required, depending on clinic location.

Responsibilities

Greet and check in patients professionally and with cultural sensitivity.
Verify insurance eligibility and collect co-pays or sliding fee documentation.
Confirm patient demographics and update electronic health records.
Respond to phone calls and patient inquiries in a timely, courteous manner.
Schedule new and return visits according to provider templates, visit type, and patient preferences.
Scan, file, and manage patient paperwork accurately and promptly.
Monitor provider schedules for last-minute cancellations and help fill open appointments.
Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
Communicate schedule changes clearly to patients and care teams.
Assist providers with scheduling follow-up appointments before patients leave the clinic.
Coordinate patient needs, including labs, referrals, and imaging, with other departments as needed.
Distribute forms and documentation to care teams and mail outpatient letters and Medicare Wellness Packets.
Contact patients due for care and schedule needed services.
Manage patient portal enrollment and assist patients with portal needs.
Conduct appointment confirmation calls, voicemails, and texts according to communication protocols.
Document outreach attempts accurately in the electronic health record.
Contact patients who miss scheduled appointments to offer rescheduling, identify barriers to care, and make a warm handoff to the Patient Care Navigator when intervention is needed.