Patient Service Representative
About The Position
The Representative, Patient Services will play a pivotal role in ensuring a seamless and patient-centric experience. Your primary responsibilities include managing front desk operations, handling patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. Vivent Health is dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences, making you a part of something bigger and enabling you to have a meaningful impact in our communities and the lives of the amazing patients we serve. The role emphasizes delivering excellence, overseeing with integrity, driving progress, and exceeding expectations.
Requirements
- High School Diploma or equivalent.
- Proven experience in a customer service or healthcare administrative role.
- Familiarity with medical terminology.
- Understanding of healthcare processes.
- Proficiency in using electronic health record (EHR) systems and other relevant software.
- Compassionate and patient-centered approach.
- Team player with excellent interpersonal skills.
- Adaptability and ability to handle stressful situations with composure.
- Commitment to maintaining confidentiality and adhering to ethical standards.
- Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
Nice To Haves
- Additional education in healthcare administration.
- HIV experience in a not-for-profit environment.
Responsibilities
- Manage front desk operations.
- Handle patient inquiries.
- Schedule appointments.
- Facilitate communication between patients and healthcare providers.
- Greet and assist patients, ensuring a welcoming and organized front desk environment.
- Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
- Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
- Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
- Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
- Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
- Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
- Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
- Maintain high-quality service standards, actively participating in quality improvement initiatives.
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Review MyChart appointments and follow up with patients.
- Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.
Benefits
- Generous paid time off
- 12 paid holidays
- 401k with 100% employer match up to 5%
- 12 weeks of fully paid parental leave
- Employer subsidized medical benefits
- Employer subsidized dental benefits
- Employer subsidized vision benefits
- Gender-affirming care benefits
- Employer paid short-term disability
- Employer paid long-term disability
- Tuition reimbursement
- Certification assistance
- Licensure assistance
- Benefits for part-time roles
- Public Student Loan Forgiveness eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
