Patient Service Representative

Mass General Brigham•Braintree, MA

41d•$18 - $25•Onsite

About The Position

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements. Spaulding Braintree - Conveniently located off 128, 93, and route 3. Free parking. Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.

Requirements

High School Diploma or Equivalent required
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
Knowledge of medical terminology and insurance processes is beneficial.
Familiarity with electronic health record (EHR) systems and registration software.
Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
Strong attention to detail and accuracy in data entry and documentation.
Ability to handle confidential and sensitive information with discretion.
Proficiency in using office software applications, such as word processing, spreadsheets, and email.

Nice To Haves

Ideal candidate has flexibility working evenings.

Responsibilities

Greet patients and provide a warm and welcoming environment during the registration process.
Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
Provide exceptional customer service to patients, family members, and visitors.
Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
Assist patients in completing registration forms and explain the registration process.