Patient Service Representative

Solis Mammography•Mckinney, TX

4d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports patient care and helps maintain the flow of the center, contributing to the organization's profitability. The position is based at 4820 Medical Center Dr, Suite 110, McKinney, TX 75069. It is full-time, 40 hours per week, Monday through Friday from 7:15 a.m. to 4:30 p.m., with 1–2 Saturdays per month. The role provides front-office services and support, including patient registration, paperwork processing, payment collection, appointment scheduling, and coordination of diagnostic test orders. Patient information and records must be handled accurately and confidentially. The representative also participates in front-office training to remain current on policies and procedures. Solis Mammography describes its culture as patient-focused and centered on compassionate, exceptional care. The department emphasizes team collaboration, compassion, empathy, and making healthcare more accessible, integrated, and reliable.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using the Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience.
Basic knowledge of medical terminology.
Knowledge of RIS software.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients in a professional and friendly manner.
Register patients completely and accurately, entering demographic and insurance information into the RIS and verifying existing information.
Explain forms to patients and assist with completion on paper or tablet as needed.
Scan paperwork that must be linked to the patient's medical record and maintain confidentiality.
Collect patient payments, including explaining benefits from insurance verification when necessary.
Prepare paperwork for future appointments, including documents required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on front-office policies and procedures.