Patient Service Representative

Metro Vein Centers•Mount Laurel, NJ

5d•$20 - $25

About The Position

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic. The position contributes to patient experience and clinic flow through patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination. The role involves interacting with patients and providers while multitasking across phones, scheduling, insurance verification, patient documentation, and in-person service. Candidates with experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are encouraged to apply. A high school diploma or equivalent and at least two years of customer service experience are required. Prior healthcare-related front desk or outpatient experience and familiarity with insurance verification, EMR scheduling, payment collection, or patient registration are preferred. Bilingual English/Spanish skills are strongly preferred.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Strong customer service and communication skills in a patient-facing environment.
Ability to multitask among phones, scheduling, patient check-in, and administrative responsibilities.
Comfort working in a fast-paced outpatient medical office or clinic.
Strong attention to detail and accuracy when handling patient information and scheduling.
Professional demeanor and ability to calmly and effectively de-escalate patient concerns.
Comfort using EMR systems, scheduling platforms, and healthcare technology.
Team-oriented, proactive, and dependable work style.

Nice To Haves

Bilingual English/Spanish skills.
Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting.
Experience with insurance verification, EMR scheduling, payment collection, or patient registration.

Responsibilities

Greet and check in patients professionally in person and over the phone.
Answer phones and schedule, reschedule, and confirm patient appointments in the EMR system.
Verify insurance eligibility, benefits, and patient demographic information.
Collect copays, coinsurance, balances, and required patient documentation.
Answer patient questions about scheduling, billing, referrals, and treatments.
Maintain accurate patient records and scan required documentation into the EMR.
Support clinic flow and communication between providers, patients, and clinical teams.
De-escalate scheduling or patient concerns with professionalism and empathy.
Maintain a clean, organized, and welcoming front desk environment.