Patient Service Representative

Solis Mammography • Cinnaminson, NJ

3d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, with an impact on organizational profitability. The position is based at 175 US-130 Suite C, Cinnaminson, New Jersey, with occasional coverage as needed at 2201 Chapel Avenue West, Cherry Hill, New Jersey.

The role is full-time, 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The department emphasizes team collaboration, compassion and empathy, and working toward making healthcare more accessible, integrated, and reliable.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of medical terminology preferred.
• Knowledge of RIS software preferred.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients professionally and in a friendly manner.
• Register patients completely and accurately, enter demographic and insurance information into the Radiology Information System (RIS), and verify existing information.
• Explain forms to patients and assist with completing them on paper or tablet as needed.
• Scan documents for patients’ medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including additional documents required for specific exams or payors.
• Ensure diagnostic tests have required orders, request missing orders as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate the daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on front-office policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Backup child/adult care
• Other unique benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED